Privacy Policy

1. Introduction

Brasspoint ("we", "us", "our") is a watch repair workshop operating at 28 Soi Thonglor 9, Watthana, Bangkok 10110, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal data submitted through our website at brasspointx.pro.

We take your privacy seriously and handle all data in compliance with applicable Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA). If you have any questions about this policy, you can reach us at [email protected].

2. Data We Collect

2.1 Information You Provide

When you submit an enquiry through our website contact form, we may collect:

• Your name
• Email address
• Phone number (optional)
• The content of your message, including information about your watch

2.2 Automatically Collected Data

When you visit our website, we may automatically collect certain technical data, including browser type, device type, pages visited, and approximate location (country/city level). This data is collected through cookies and analytics tools, as described in our Cookie Policy.

2.3 Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent, given when you submit an enquiry or accept cookies; (b) legitimate interest, for the purpose of responding to your enquiry; and (c) compliance with legal obligations where required by Thai law.

3. How We Use Your Data

The information you provide is used for the following purposes:

• To respond to your enquiry about watch repair services
• To schedule and manage workshop appointments
• To communicate about the status of your watch
• To maintain a record of services provided
• To improve our website and user experience

We do not use your personal data for automated decision-making or profiling.

4. Data Retention

Enquiry data submitted through the contact form is retained for up to 24 months from the date of submission, or as required to fulfil any ongoing service relationship. Workshop job records may be kept for up to five years for business and legal purposes.

Cookie and analytics data is retained in accordance with the terms of the relevant analytics provider, typically 14 to 26 months.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with the following service providers where necessary:

• Analytics providers (e.g. Google Analytics) — for website performance monitoring
• Advertising platforms — only where you have consented to marketing cookies
• Regulatory authorities — if required by law

All third-party providers are required to handle your data in accordance with applicable data protection laws.

6. Data Protection Measures

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• Secure HTTPS connection for all website data transmission
• Access controls limiting who can view submitted enquiries
• Regular review of our data handling practices

No method of data transmission over the internet is entirely secure. While we take reasonable precautions, we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to enable basic functionality and, where consent is given, to collect analytics data. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

8. Your Rights Under Thai PDPA

As a data subject under the Personal Data Protection Act B.E. 2562, you have the following rights:

• Right to access — request a copy of personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data where there is no legitimate reason to retain it
• Right to data portability — receive your data in a structured, commonly used format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent at any time where processing is consent-based
• Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our site, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact

For data-related enquiries, contact us at:

• Email: [email protected]
• Address: 28 Soi Thonglor 9, Watthana, Bangkok 10110, Thailand
• Phone: +66 89 524 7130