Terms & Conditions

1. About These Terms

These Terms and Conditions govern your use of the Brasspoint website at brasspointx.pro and any watch repair or restoration services arranged through it or in person at our workshop. By using this website or entrusting a watch to us, you agree to the terms set out below.

Brasspoint is operated at 28 Soi Thonglor 9, Watthana, Bangkok 10110, Thailand. If you have questions about these terms, please contact us at [email protected] before proceeding.

2. Services

2.1 Scope of Work

We offer watch repair and restoration services including precision regulation and timing, water-resistance restoration, and crystal replacement. Each service is carried out by hand using calibrated instruments and appropriate replacement parts where required.

The scope of work for any given watch is agreed at intake. We will describe what we propose to do, the likely cost, and an indicative timeframe. Work does not begin until you have confirmed your agreement.

2.2 Enquiries and Quotes

Enquiries submitted through our website are not binding. A quote will be provided after the watch has been examined in person. Prices shown on our website are indicative of standard cases; some watches may require additional work that affects the final cost, and we will inform you before proceeding.

2.3 Turnaround

Estimated completion times are given at intake and are provided in good faith. They may be affected by the condition of the watch, the availability of parts, or other factors beyond our immediate control. We will keep you informed of any material changes to the timeline.

3. Intake and Handover

3.1 Intake Inspection

On receipt of a watch, we carry out a visual inspection and note its condition, including any pre-existing marks, damage, or missing components. A written intake record is provided. Please review it carefully, as it forms the basis for understanding the watch's condition at the time it was left with us.

3.2 Your Responsibility at Intake

You are responsible for disclosing any known history of prior repair, water ingress, impact, or servicing that may be relevant to the work requested. Information not disclosed at intake that is later found to affect the work may alter the scope or cost of the service.

3.3 Collection

Watches are released to the person who left them or to a named third party with written authorisation. We reserve the right to request identification before releasing a watch. If a watch is not collected within 90 days of completion, we will attempt to contact you at the details provided. Watches not claimed after 180 days may be handled in accordance with applicable Thai law.

4. Pricing and Payment

4.1 Indicative Prices

Prices listed on the website are given in Thai Baht (฿) and reflect standard service cases. They are subject to change based on the condition of the watch and the scope of work confirmed at intake. The price you agree to at intake is the price you pay, unless additional work is authorised by you during the service.

4.2 Payment Terms

Payment is due on collection of the watch. We accept cash and bank transfer. We will provide a receipt for all payments made.

4.3 Uncollected Watches

If a watch is completed but not collected and payment is not made, we reserve the right to retain the watch until the agreed cost is settled.

5. Care and Liability

5.1 Handling

We handle all watches with appropriate care. Our workshop is secure and watches in our possession are kept safely. We carry out only the work agreed at intake unless we contact you to discuss additional findings.

5.2 Pre-existing Condition

We are not liable for issues that are documented on the intake record as pre-existing, or that arise from undisclosed prior repairs, damage, or modifications. Old movements, fragile crystals, or worn components may respond differently to service work than more recent examples, and we will discuss any such concerns with you before proceeding.

5.3 Limits of Liability

Our liability in respect of any watch in our possession is limited to the fair market value of the watch at the time of intake, as determined by reasonable assessment. We are not liable for sentimental value, consequential loss, or loss of use.

6. Workmanship

We stand behind the work we carry out. If you notice an issue directly related to a service we have completed, please contact us within 30 days of collection. We will examine the watch and, where the issue is attributable to our work, we will address it without additional charge. This does not apply to wear that occurs after collection, damage from misuse, or issues unrelated to the service performed.

7. Website Use

7.1 Accuracy of Information

We make reasonable efforts to keep the information on this website current and accurate. However, it is provided for general guidance only. Details such as pricing, turnaround times, and service scope are confirmed at intake and may differ from what is shown online.

7.2 Intellectual Property

All content on this website — including text, layout, graphics, and branding — belongs to Brasspoint or its content suppliers. You may view and print pages for personal reference. Reproduction, distribution, or commercial use of any content without our written permission is not permitted.

7.3 Links to Other Sites

Our website may include links to third-party websites for convenience. We do not control or endorse those sites and accept no responsibility for their content or practices.

8. Privacy

Your use of this website and our handling of any personal data you share are governed by our Privacy Policy, which forms part of these Terms. Please read it before submitting any personal information through our site.

9. Cookies

We use cookies on this website to support basic functionality and, where you have given consent, to collect anonymised usage data. Our Cookie Policy explains what we use and how you can manage your preferences.

10. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Thailand. Any dispute arising from the use of this website or the services provided by Brasspoint shall be subject to the jurisdiction of the Thai courts.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. The current version is always available on this page. Continued use of the website or our services after an update constitutes acceptance of the revised terms.

12. Contact

For any questions about these Terms and Conditions, please reach us at:

• Email: [email protected]
• Address: 28 Soi Thonglor 9, Watthana, Bangkok 10110, Thailand
• Phone: +66 89 524 7130