The Difference Between Done and Done Properly
A watch can be returned ticking from almost any repair shop. What sets Brasspoint apart is what's documented, what's tested, and what's communicated along the way.
← Back to HomeSix Things That Shape Every Job
Instrument-Grade Results
Rate regulation and pressure testing are performed with calibrated equipment — not estimated by ear or eye.
Printed Timing Records
Regulation jobs come with a paper record showing rate, amplitude, and beat error across positions. Take it home, keep it on file.
Nothing Hidden
If the intake check reveals something beyond what was brought in, we stop and discuss. No additions without approval.
Realistic Turnaround Dates
Dates aren't promised before stock is confirmed. Crystal and gasket availability are checked at intake, not after.
Individual Attention
Watches aren't batched or queued behind commercial contracts. Each piece is treated as its own job with its own notes.
Published Pricing
Service prices are stated clearly and confirmed at intake. Nothing changes between intake and collection without a conversation first.
What Each Benefit Means in Practice
Professional Expertise
Precision & Knowledge
Regulation is not a straightforward process. A movement that runs three minutes fast doesn't simply need one adjustment — rate deviation varies by position, winding state, and temperature. Brasspoint approaches this with a timing machine that measures all three major positions and returns a composite picture of what the movement needs.
Equipment & Testing
Technology & Tools
Water-resistance claims on a watch case mean nothing unless tested. A gasket that looked intact when a case was last serviced may have compressed or cracked in the time since. Our pressure test process uses a wet-dry tester that confirms resistance at the rated depth before the watch is returned.
Customer Communication
Service Excellence
Watch repair at most places involves handing over a piece and waiting. At Brasspoint, the intake process is treated as a conversation: what the watch is doing, what you'd like done, and what we find when we look at it. If the findings change the scope, you hear about it before any work continues.
Transparent Pricing
Value & Clarity
Pricing at Brasspoint is per service, stated on the website, and confirmed at intake. The bill at collection matches what was agreed unless something changed — and if it did, that conversation happened before the work continued. There are no handling charges, no admin fees, and no minimum spend.
Measurable Outcomes
Results & Evidence
The printed timing record that comes with regulation work is not decorative. It gives you a baseline — where the movement sat before, where it sits now, and what the acceptable deviation range for that calibre is. This makes future service conversations easier and more informed.
Brasspoint vs. Typical Repair Options
No names, no disparagement — just an honest look at what varies between workshops.
| Feature | Typical Repair Shop | Brasspoint |
|---|---|---|
| Timing machine used for regulation | Not always | Always |
| Printed timing record provided | Rarely | Standard on all regulation jobs |
| Pressure test after seal replacement | Inconsistent | Every water-resistance job |
| Scope confirmed before additional work | Often not | Without exception |
| Pricing stated upfront | Variable | Published & confirmed at intake |
| Stock confirmed before quoting turnaround | Rarely | Standard practice |
| Job notes kept on file | Seldom | All pieces on record |
Distinctive Points
One Intake, No Surprises
The intake assessment covers condition, scope, stock, and price before anything is agreed. What you hear at drop-off is what you'll see at collection, unless you've been called and updated along the way.
Sapphire Upgrade Option
For watches originally fitted with mineral crystal, we can source and fit a sapphire replacement where the profile allows — more scratch-resistant and visually cleaner, at a clearly quoted price difference.
Vintage Pieces Considered
We take vintage watches for our three services, with the caveat that older movements may reveal additional needs once opened. We'll always pause and discuss before going further than agreed.
No Commercial Batching
The workshop doesn't hold contracts with dealers or chains that push volume through ahead of individual customers. Every piece that arrives is a private job, handled on its own terms.
By the Numbers
400+
Watches serviced
8+
Years of workshop experience
100%
Pressure tests confirmed before return
฿0
Extra charges added without discussion
See What We Can Do for Your Watch
Send us a message describing what the watch is doing. We'll come back to you with an honest assessment and a clear path forward.
Contact the Workshop